Controller: Panur Hotel (“Panur,” “we,” “us”) operates https://panurhotel.co (the “Site”). Effective date: March 28, 2026.
This Privacy Policy explains what information we process, why, how long, and what choices you have. If you reside in the European Economic Area (EEA), United Kingdom, or Switzerland, Panur acts as a controller for the processing described here unless we state otherwise.
1. Scope
This Policy covers personal data collected through the Site (including booking requests, newsletter sign-ups, and contact forms), on-property services (front desk, concierge, spa, dining, casino hotel areas where applicable), partner integrations (e.g., payment processors), and communications (email, phone, SMS where opted-in).
2. Categories of personal data
- Identity & contact: name, email, phone, postal address, country of residence.
- Reservation & stay data: arrival/departure dates, room category, preferences, incidental charges, requests.
- Payment data: card type, last four digits, billing address—processed by PCI-DSS compliant processors; Panur does not store full card numbers on our servers.
- Technical data: IP address, device identifiers, browser type, pages viewed, referring URLs, approximate location derived from IP.
- Marketing data: mailing list status, campaign engagement, language preference.
- Safety & compliance: CCTV imagery in public areas, fraud signals, government identifiers where legally required (e.g., travel compliance).
3. Purposes and legal bases (GDPR/UK GDPR)
- Contract performance: fulfilling reservations, payments, concierge requests (Art. 6(1)(b)).
- Legitimate interests: securing the Site, analytics, improving services, direct marketing to guests with opt-out rights (Art. 6(1)(f)).
- Consent: newsletters, certain cookies, optional profiling for personalized offers (Art. 6(1)(a))—withdraw anytime.
- Legal obligation: tax, accounting, regulatory inquiries, casino reporting where applicable (Art. 6(1)(c)).
4. Cookies & similar technologies
We use strictly necessary cookies for security and session management. With consent, we may use analytics or preference cookies to understand traffic patterns on panurhotel.co. Browser settings can block cookies; some Site features may degrade. See your browser’s help menu for controls.
5. Sharing & processors
We share data with vetted service providers: property management systems, email delivery, payment gateways, cloud hosting, analytics, and customer-support tooling. Providers process data under contracts that limit use to our instructions. We may disclose information if required by law, court order, or to protect rights, safety, or property.
Panur does not sell personal information as defined by the California Consumer Privacy Act (CCPA/CPRA). We may share limited data for targeted advertising only where you have consented under applicable frameworks.
6. International transfers
If you access the Site from outside the United States, your data may be processed in the U.S. and other countries with adequate safeguards such as Standard Contractual Clauses or derogations permitted by law.
7. Retention
Reservation records are retained for the period required by tax, hospitality, and gaming regulations—typically seven (7) years unless a longer period applies. Marketing contacts are kept until you unsubscribe. Security logs rotate on a short cycle unless investigation requires longer retention.
8. Security
We implement administrative, technical, and physical safeguards—including encryption in transit (TLS), access controls, and staff training. No method of transmission is 100% secure; please use strong passwords and protect your devices.
9. Your rights
Depending on jurisdiction, you may request access, rectification, erasure, restriction, portability, objection, or withdrawal of consent. Nevada residents may opt out of certain sales (we do not sell). California residents may request disclosure, deletion, and correction as applicable. EEA/UK users may lodge complaints with a supervisory authority.
To exercise rights, email privacy@panurhotel.co with your name, contact information, and request details. We may verify identity before responding within statutory timelines.
10. Children
The Site is not directed to children under sixteen (16). We do not knowingly collect their personal data. If you believe we have, contact us for prompt deletion.
11. Automated decision-making
Panur does not use solely automated decisions with legal or similarly significant effects on guests. Fraud screening may involve automated risk scores with human review.
12. Changes
We may update this Policy to reflect operational, legal, or regulatory changes. Material updates will be posted on panurhotel.co with a revised effective date.
13. Contact
Data Protection Contact: privacy@panurhotel.co
Panur Hotel · 74C Aaliyah River · Bayerhaven, NV 89109 · United States